POLICY FOR ADMINISTRATION OF COMPLAINTS FORMS
All parts of all forms MUST be completed fully and sections commented on.
If a section is not applicable then this has to be stated.
All forms must be dated and signed correctly by involved persons.
If more than ONE person is involved then you must request statements from them
Where a statement requires information or action, write what is expected and not other information.
Write ITEM No____/______ in the appropriate book and on the copy of the form.
One copy to Appropriate file ( Staff or Resident) One Copy to Central File. If incident affects other persons create a file for this purpose.
A note must be made in The Client’s Notes and Handover notes.
Remember, if this is not done properly, the paperwork WILL be returned to you until all is finalised.