The Person in Charge should be aware of the general and sometimes specific whereabouts of their clients and employees.

Clients are given a Complaints Procedure in their contract with the Home, this includes who to contact outside the Home if they are dissatisfied with a particular issue.

Any records relating to any allegation should be complete, legible, current, accurate and where possible, authenticated.

There may be situations where an individual has to be prevented from seeing a client. In these circumstances the decision to bar someone must be linked to the Care Plan with reference to the Homes policies, professional advice, legal restrictions and / or the clients preference. If any difficulties arise, the police may be called to remove the offending person.

Any employee who is able to offer advice for improvement of Abuse Policies can make them either directly to the Person in Charge, or through employee meetings.

Whilst minimising abuse, the rights and responsibilities of the client are recognised.

When dealing with a situation, staff should recognise that their may be some external influence that has caused the problem, and to establish true fact, should investigate any previous issue or incident.

Where abuse is threatened, known or being actively happening, the Care Plan should reflect the issue and have an action plan to deal with this. The care plan should be monitored at appropriate intervals.

Changes or attitude, personality, condition of the abuser or abused should be discussed with the Person in Charge as soon as possible.

Where there is physical, financial, spiritual or psychological evidence of abuse, this evidence should be presented and a decision regarding whether organisational or legal criteria have been broken must be made and acted on at the earliest opportunity.

Clients who are on an ‘at risk’ register with the police, social service or any other register should be advised to comply with any conditions. Confidentiality is paramount in such circumstances.