Get Adobe Flash player

Jet Training

State the codes of practice and conduct, standards and guidance relevant to your own roles, responsibilities, accountability and duties of others when supporting individuals with their personal and care needs

State the codes of practice and conduct, standards and guidance relevant to your own roles, responsibilities, accountability and duties of others when supporting individuals with their personal and care needs



This Code of Practice provides guidelines to enable an organisation providing homecare to operate in such a way that:

the highest standards of care are provided;

the rights and welfare of service users are paramount;

the rights and welfare of careworkers are protected.

Service users’ rights

Dignity and values

The dignity and value of every service user must be recognised and respected. In particular, where decisions are being made on behalf of the service user, they should restrict that person’s rights and freedom of action as little as possible and should take into account any known wishes and beliefs of the individual.

Personal choice

Carers must encourage each service user to exercise his or her full potential for making personal choices related to opportunities and lifestyles. Account should also be taken of the needs and rights of family members and carers to lead their lives without unreasonable demands or stress. Member organisations should ensure that the service user (or where appropriate, their representative) is consulted directly in decisions over the provision, extent and timing of any care planned, as well as over the withdrawal of any care or service. Where, due to lack of mental capacity, the service user is unable to participate fully in planning care, consideration should nevertheless be given to his or her wishes insofar as these are expressed and are achievable. Attention should be focused on whether the service user has fluctuating mental capacity. Where a decision made on their behalf can be delayed until such time as they can be more fully involved, the process should be postponed until the service user can fully participate. In all cases the best interests of the service user should be given paramount consideration, and Carers should refer to mental capacity legislation and related codes of practice for further guidance.

Where a service user’s care is purchased by a commissioning body, the service user’s personal choices and preferences will be met to the widest extent possible within the commissioner’s specification. With the service user’s agreement (or where appropriate, with the agreement of their representative) member organisations will advise commissioners of situations where a service user’s personal choices are limited by the commissioner’s specification. Based on the intimate nature of personal care, service users may request care workers from a similar cultural, ethnic or religious background, or request a care worker who is of the same sex. Such requests should only be granted where the member organisation is satisfied that there is a genuine occupational requirement for the care worker to be of the sex, culture, ethnicity or religion requested and that this does not contravene anti-discrimination law. Discrimination can arise both in the relationship with the service user and with the careworker. Members are at risk of both legal action and adverse publicity where issues of discrimination arise. Legal advice on such issues should be sought promptly.

Privacy and confidentiality

The rights of service users, their families and carers to privacy and confidentiality must be safeguarded. Information kept about service users, their families and carers should be made available to those individuals on request, in compliance with data protection legislation and should only be given to other agencies as required by law, in exceptional circumstances to prevent harm to the service user or, with the permission of the service user or (where appropriate) their representative.

Comments and complaints

The rights of service users and their representatives to make complaints about the services they receive from member organisations must be honoured. The Home ensures that careworkers are fully aware of their right to make a complaint to the member organisation about action which the member organisation has taken or is contemplating taking in relation to him or her. The Home has an effective “whistle blowing” policy in place to ensure that careworkers disclosing information regarding criminal offences, failures in respect of legal obligations, miscarriages of justice, health and safety or the environment are protected. The Home ensures that it has an effective procedure for recording and dealing with comments and complaints, including advising service users and their representatives of their right to make their complaint directly to the statutory regulator. In addition, reference should be made to the possibility of referring complaints to carers, once other avenues have been exhausted. Written details of the member organisation’s complaints procedure must be given to all service users and their representatives.


The Home carers must not discriminate against service users on the grounds of race, nationality, religion or similar philosophical belief, age, sex or sexual orientation, marital or civil partnership status, disability or social standing, nor may they discriminate between service users who pay directly for the service and those who do not.


Service users have a right to be involved in, and comment on, a careful and thorough assessment and regular review of their needs and wishes and capacity. Where the Home believes that an assessment completed by a commissioning body is inaccurate, incomplete or out of date, they will make these concerns known to the commissioning body without delay.

Freedom from abuse

Service users have the right to remain safe and free from physical, psychological and financial abuse and neglect by careworkers, family members, friends, representatives, carers and health or social care workers. The Home operates policies and procedures for the prevention and reporting of abuse. These policies and procedures will be consistent with local arrangements for the prevention, investigation and management of adult and child abuse made by the appropriate statutory body.

The right to take risks

Carers acknowledge the rights of service users to make informed decisions that carry an element of risk to themselves. They also agree that service users do not suffer a lack of mental capacity simply because they choose to make an unwise or “eccentric” decision. However, where the member organisation considers that such a decision is contrary to the best interests of the service user, they should notify and consult with any relevant representative or other interested party (such as a medical practitioner or social worker also responsible for the service user’s care) regarding any proposed cause of action. While aiming to help service users exercise their right to take risks, the Home is required to maintain the safety of their careworkers. They may not always be able to comply with, or support, the full range of choices made by service users.



Welcome to Jet Training

Jet Training is the care training site set up to provide free answers, help, guidance and support for candidates undertaking the Qualification and Credit Framework, (QCF’ Diploma levels 2, 3, and 5) Knowledge Sets, and support QCF training material needed to meet the qualification requirements, plus a full range of policies and procedures, Legislation, Induction and Training required for organisations and individuals who give support and care in a a variety of work settings.

We Supply Knowledge Requirements to meet the underpinning knowledge required to meet the qualification specification (It is provided with sample answers and guidance on what to include in your own assignments and is available asset to anyone undertaking care qualifications).

This information is free and can be used for the benefit of your career, but it can only be used wisely and all statements made in this web-site must be authenticated with other knowledge based books and current practice to ensure validity, and whilst we strive to be current, changes take place and those using the site need to be aware of this. Any feedback will be gratefully receive



John Eaton RMN, RGN, RN (New York) D32/33/34/36 DipRSA

Member of the Society of Authors (MSA)



OFFICE 01823 270845

for Mental Health/Learning Disability/ in Supported Living go to:

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it